Dublin Dog collars

Every once in a while something really neat happens, here's one instance:
A while back I saw (in a photo) a dog wearing a neat collar and being told it was a Dublin Dog collar. Never heard of them.
Fast forward to about a month ago I was in a TJMaxx/Homegoods and saw Dublin Dog collars. Wow they are really, really nice!
And in a rare fortunate moment I see they have XS and XL (clearly why they are in a closeout store). I look at the XL and wow it sure looks BIG. Real BIG.
The size says it starts at 23". Well 23" should be just about perfect, but boy this thing looks huge.
Sure enough when I got home it was ridiculously big. That collar did not start at 23",it was more like 26".
So I returned them - um yea they were so cool I bought two.
Then I went on to the dog forum I am a moderator for and complained about the sizing. The Large ends at 21" so there is a huge gap between them.

Well will you believe this - the founder of Dublin Dog collars joined the forum and responded that they were redoing the sizes and there would now be an overlap between L and XL.
Now that is customer service!
He also pointed out that they have a 'recycling' program which goes like this:
If you donate a collar to them (which they re-gift to a needy dog) they will give you 15% off the purchase of a new collar - how great is that!

Oh and should you decide to get a Dublin Dog collar - trust me you will love it!